We've put together some frequently asked questions from exhibitions and phone calls. These will hopefully cover any questions you may have.
Click the question to show the answer
What is the benefit of storing all case information on the internet?
All your information is in a central location which is accessible from anywhere with an internet connection.
What if we don't want to put all the information on the internet?
If you are concerned about security issues, we can install a stand-alone system on your premises which is not accessible across the internet. However we believe that the internet is the way forward for storage and accessibility. We take every precaution to ensure that your data is secure and safe.
How do you safeguard the data to ensure that nothing is lost?
We backup the data on our servers on a nightly basis then replicate any changes to a backup server to ensure that we can get you up and running as soon as possible in the case of an emergency. We also provide you with the means of manually backing up your data if you wish to keep your own copy onsite.
Can we generate our own custom letter templates for use in our cases?
Yes! You can generate any custom letter and we will then translate this into 'xml' format and upload onto the website for you to access. You will then be able to access this template from any of your cases.
Does Progress Mediation support the Apple Mac?
You can view some information on an Apple Mac, however currently we only fully support the Microsoft Windows OS's. This includes Microsoft Windows XP, Vista and Windows 7. We anticipate that Windows 8 will also be compatible (when available).
Do you support opening documents in Microsoft Word?
When document templates are used to generate letters, they are automatically opened in Word.
Can you migrate my data from another system?
We can migrate a large amount of case information stored in other database systems if it can be exported to CSV or Excel files. This can include client names/addresses, key dates, case information. Depending on the format of case activities, some of this can also be migrated.
Is it compatible with Microsoft Windows 8.1?
We've tested Progress Mediation on Internet Explorer 11, running on Windows 8.1. You will just need to follow our standard Internet Explorer configuration sheet to trust our secure site, then enable Javascripting, pop-ups and select compatibility mode.
Does Progress Mediation work with Microsoft Office 2013?
Integration for both Word and Excel 2013 work seamlessly when documents are triggered by Progress Mediation. It also integrates with previous Microsoft Office versions from Office 2003 upwards.
I've just updated to Internet Explorer 11, is there anything I need to do?
If Microsoft has automatically updated your IE browser to version 11, then you will need to set the trust permissions as per the instruction sheet in the download section. Also ensure the compatibility mode option is set.