What is it?
Two years ago we were talking with a family mediator about the frustrations of managing cases. The legal requirements and complexities of managing each stage of the cases requires complex administration. From the conversations came an idea to develop a solution to assist administration by automating many manual processes, and improve efficiency. Progress Mediation is a modular design aimed at breaking down the case management into stages, and at the same time providing a document control system.
- Case tracking - every activity can be logged
- Multi mediator calendar tracks appointments
- Calendar links into Microsoft Outlook
- Automated client reminders via SMS or email
- Comprehensive report generation
- Fully customised letter templates
- Document storage for uploading all case information
- Form generation using client/solicitor details
By breaking the complexities of case management into modules, each entry form just requires the information for each stage. This makes the system intuitive and easy to use.
"We selected Progress Mediation because it is affordable and 'user friendly'. It has saved time and streamlined case management. This enables more time to be spent on client care. The software does what it says on the tin, is intuitive and self explanatory."Jo - Bath Family Mediation
