• Progress Mediation - saves you time generating monthly LAA submissions.
  • Progress Mediation - saves you time completing LAA monthly reports.
  • Progress Mediation integrates seamlessly with Microsoft Windows 10 and Office 2013.
  • From activity, to documents, to invoices - Progress Mediation keeps track of the entire case
  • Centralise your mediation administration for all outreach locations
  • Improve the admin efficiency and tracking on cases.
  • Where ever your mediators, case information can be accessed over the web.

Find out how Progress can increase your case efficiency.

Progress Mediation has been designed to reduce the burden of managing family mediation cases. Why not take the Product Tour and see how it could revolutionise your mediation service.

Progress Mediation is an online case management software for Family mediation. Developed with family mediators to make the task of administering Family mediation easier and quicker. Whether your family mediation service has one or multiple outreach locations, provides private/public funding, users can check and update cases from anywhere.

The software brings together all the features of case management combined with document management in a single package.

Central administration

Store all your case details centrally, access across the world using standard internet browsers. Enables cases to be operated from multiple outreach locations without needing to transfer case notes.

Client experience

Improve your client experience of mediation by keeping them informed at each stage easily with standard email or letter templates and SMS reminders.

Service Efficiency

Improve your service efficiency with integrated invoicing, debtor management and full diary management.

Mediator Productivity

Integrated form completion, Financial Means calculator, 180 Letter & email templates, automated client reminders by SMS or email.

Features & benefits
  • Integrated Calendar

    Fully integrated mediation calendar, links to cases. Can be merged with Outlook diary.

  • SMS reminders & Instants

    Automated SMS diary reminders, reducing no-show for mediation or Intake assessents. Now with instants!

  • Private & Legal Aid cases

    Supports either private or Legal Aid. Monthly LAA forms incorporated to save time each month with returns.

  • Save time by standardising

    Reduce admin overheads with
    template letters and emails. Quickly create letters or emails.

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Family mediation outreach locations disappear from Legal Aid CWA
Posted Mon, 20 Feb 2017 12:09:20

A number of family mediation services have reported issues over the past couple of months when uploading their monthly legal aid bulk submissions to the Legal Aid Agency’s Controlled Work and Administration (CWA) digital portal. The error Invalid ‘Outreach location’ is … Continue reading

Government announces new family mediation contracts starting April 2018
Posted Thu, 09 Feb 2017 14:49:21

On 20th January the government published information on intentions for civil legal aid contracts from April 2018, stating that further information on the future of family mediation services would follow. Many took this as a warning sign for the future of legal … Continue reading

New Year resolutions – 66 days to create a habit…
Posted Fri, 16 Dec 2016 09:00:47

With Christmas galloping towards us faster than a horse at the Grand National, (closely followed at it’s heels by the New Year), some of you may be considering New Year Resolutions for January 2017. There are a number of academic studies … Continue reading

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  • About Us

    Progress Mediation has been developed by Protocol IT Ltd - established in 2007 to provide IT support and develop IT solutions.