• Progress Mediation - saves you time generating monthly LAA submissions.
  • Progress Mediation - saves you time completing LAA monthly reports.
  • Progress Mediation integrates seamlessly with Microsoft Windows 10 and Office 2013.
  • From activity, to documents, to invoices - Progress Mediation keeps track of the entire case
  • Centralise your mediation administration for all outreach locations
  • Improve the admin efficiency and tracking on cases.
  • Where ever your mediators, case information can be accessed over the web.

Find out how Progress can increase your case efficiency.

Progress Mediation has been designed to reduce the burden of managing family mediation cases. Why not take the Product Tour and see how it could revolutionise your mediation service.

Progress Mediation is an online case management software for Family mediation. Developed with family mediators to make the task of administering Family mediation easier and quicker. Whether your family mediation service has one or multiple outreach locations, provides private/public funding, users can check and update cases from anywhere.

The software brings together all the features of case management combined with document management in a single package.

Central administration

Store all your case details centrally, access across the world using standard internet browsers. Enables cases to be operated from multiple outreach locations without needing to transfer case notes.

Client experience

Improve your client experience of mediation by keeping them informed at each stage easily with standard email or letter templates and SMS reminders.

Service Efficiency

Improve your service efficiency with integrated invoicing, debtor management and full diary management.

Mediator Productivity

Integrated form completion, Financial Means calculator, 180 Letter & email templates, automated client reminders by SMS or email.

Features & benefits
  • Integrated Calendar

    Fully integrated mediation calendar, links to cases. Can be merged with Outlook diary.

  • SMS reminders & Instants

    Automated SMS diary reminders, reducing no-show for mediation or Intake assessents. Now with instants!

  • Private & Legal Aid cases

    Supports either private or Legal Aid. Monthly LAA forms incorporated to save time each month with returns.

  • Save time by standardising

    Reduce admin overheads with
    template letters and emails. Quickly create letters or emails.

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Using family mediator URN on court and legal aid forms
Posted Fri, 03 Jun 2016 10:00:14

A number of significant changes for the organisation and regulation of family mediators were introduced during 2015: A new standards framework with a single professional designation, Family Mediation Council Accredited (FMCA) Family Mediator Creation of the  Family Mediation Council’s independent standards and regulatory … Continue reading

New Regulations on MIAM eligibility from 30th May
Posted Fri, 27 May 2016 14:27:37

Following a long ongoing discussion between the MoJ and the LAA, the decision regarding legal aid funding and the order of an eligible party attending MIAM’s will shortly come into force. Eleanor Druker (senior manager – LAA) wrote to the FMC and membership organisations on … Continue reading

Legal Aid Agency CWA portal issues
Posted Fri, 11 Mar 2016 13:51:38

On the 10th March, the Legal Aid Agency issued an email to legal aid providers regarding access to the Controlled Work and Administration (CWA) system:   “We are aware that some users are having issues using the online portal. This is currently under … Continue reading

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  • About Us

    Progress Mediation has been developed by Protocol IT Ltd - established in 2007 to provide IT support and develop IT solutions.