Yes. To ensure our mediation services comply with new data protection regulations, we’re in the process of developing a number of features within Progress Mediation. We’ve already developed a number of features including:

* Tracking consent for information to be stored
* Client report showing information stored
* Partner report showing information stored
* Children report showing information stored
* Means of easily anomolising client / partner closed case data to retain statistical information

As we near the deadline the new features will automatically go live on the system without mediators or administrators needing to download and install updates. The user-guides will be available online showing the new features and how to use them from the start of May in time for ‘GDPR day’.

All your information is in a central location which is accessible from anywhere with an internet connection.

If you are concerned about security issues, we can install a stand-alone system on your premises which is not accessible across the internet. However we believe that the internet is the way forward for storage and accessibility. We take every precaution to ensure that your data is secure and safe.

We backup the data on our servers on a nightly basis then replicate any changes to a backup server to ensure that we can get you up and running as soon as possible in the case of an emergency. We also provide you with the means of manually backing up your data if you wish to keep your own copy onsite.

Yes! You can generate any custom letter and we will then translate this into ‘xml’ format and upload onto the website for you to access. You will then be able to access this template from any of your cases.

You can view all of the case information on an Apple Mac, however currently the reports are only fully supported on Microsoft Windows OS’s. This includes Microsoft Windows XP, Vista, Windows 7, Windows 8.1 and Windows 10.

When document templates are used to generate letters, they are automatically opened in Word on the Microsoft Windows OS’s, with special icon links provided for Apple Mac’s and other devices.

We can migrate a large amount of case information stored in other database systems if it can be exported to CSV or Excel files. This can include client names/addresses, key dates, case information. Depending on the format of case activities, some of this can also be migrated.

We’ve tested Progress Mediation on Internet Explorer 11, running on Windows 10. You will just need to follow our standard Internet Explorer configuration sheet to trust our secure site, then enable Javascripting, pop-ups and select compatibility mode.

Integration for both Word and Excel 2013 / 2016 work seamlessly when documents are triggered by Progress Mediation. It also integrates with previous Microsoft Office versions from Office 2007 upwards.

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